FNB's Ineptitude

Just when you think that it cant get worse, enter FNB and CCD couriers. Their inability to deal with customers is astounding. Firstly FNB freezes accounts because the cards have expired. But don’t for one moment think it is clear cut and easy to get new cards delivered. No don’t fool yourself, you are dealing with a bank that would rather ****** money out of you to have your cards delivered @ R730.00 per card. Now to explain every day for the last 3 weeks that your cards need to be delivered to an address (which you have to confirm every day together with a copy of your ID and the contact phone number) becomes a bit tedious. It is mind numbing to think that FNB cant get this right the first time. But 3 weeks in a row and counting gives *********** a new meaning. I must have emailed a copy of my ID to the whole of FNB, because that is required in the everyday communication. End of the month is approaching and I still have frozen accounts and no urgency or willingness from FNB to have this fixed.