1 reviews | Active since May 2022

19 Jun 2022, 10:41

FNB's INCOMPETENCE's !!!!!!!!!

Item: FNB (First National Bank)
Rating: 1
Author: Hemanus H

Good morning This is now the second time I am complaining FNB's INCOMPTANCIES. This started on the 16th march. Loan on my Live Insurance

(Marius Swart <***> Mar 16, 2022, 10:47 AM to Shivani

Can you assist me with info. A while ago I received a notification that I can make a loan on my Life insurance policy , I am Herm**** Bernardus Swart id *** policy no:FL16PR72 , or a consolidating loan please assist.)

And after a whole lot of complains and promises one of the private banker managers took over my case. It started off rather good , I explained to her that I app**** for a consolidation loan from a norther institution and i just need to make TEMPORARY LOAN from them for my debit orders to go true cause the other institution need to check if Credit score can make the loan acceptable , well FNB refused after I got a message on my bank app that it was approved she informed me it was declined. Long story short this is what I got on (On Mon, 13 Jun 2022, 14:35 Hodnett, Janine, <***> wrote:

Good afternoon Marius

We have liaised with the FNB Life team and they advised that you can put forward a claim for inability to earn income. You will need to provide documents such as a certificate of service and any proof to support that you have not been earning income.

Please advise if you are able to arrange this and we can email the documents through to FNB Life.

Kind regards) In the meantime the other institution has notified me that thye have dificalties with my aplication for my consolidation loan. after explaining it to her , I was notified on Friday ( On Fri, 17 Jun 2022, 14:39 Hlela, Bongeka, <***> wrote: Hi Marius,

Unfortunately not, the claims team is advising there turn around tine is 7-14 working days, yes they are working on your claim but they are unable to provide a response by today.

I have requested my manager to also assist with escalating.

Kind regards,

Bongeka Hlela | Premium | Private Wealth |

Private Banker Analyst

FNB Acacia House, 2nd Floor, 2 ****mbe Drive, Umhlanga Rocks, 4051|Tel: *** |

Email: ***

24/7 Service Suite ***.

International: +***0

CURRENTLY UNDER SUPERVISION.

Find us on all major social media platforms

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).

Shivani Rooplal | FNB Private Wealth Banker

| FNB Private Wealth Durban | Premium

2nd Floor, 2 ****mbe Drive, Umhlanga Ridge | Tel: *** | Cell: ***

Email: Shivani.Rooplal@fnbcoza | Web: fnbcoza | Mobile: fnbmobi

UNDER FAIS SUPERVISION

24/7 Service Suite ***

Find us on all major social media platforms

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).

From: Marius Swart <***> Sent: Friday, 17 June 2022 14:19 To: Hlela, Bongeka <***> Subject: Re: Claim for ***th time - [External Email]

Hi Bongeka

It's now 14h20 and no feedback yet.!!

Thank you Marius Swart ***

On Fri, 17 Jun 2022, 13:00 Marius Swart, <***> wrote:

Hi Bongeka

It is 13h00 now any news ?

Thank you Marius Swart ***

On Fri, 17 Jun 2022, 10:46 Marius Swart, <***> wrote:

Some may be double sorry for that just communicate with me , I need some money today please

Thank you Marius Swart ***

On Fri, 17 Jun 2022, 09:15 Marius Swart, <***> wrote:

You can Call me nou

Thank you Marius Swart ***

On Fri, 17 Jun 2022, 09:06 Hlela, Bongeka, <***> wrote:

Good day Marius,

Please note that I tried contacting you to no avail, please advise on a more convenient time to contact you.

Claim was submitted and your reference is FNBREF#***, I have contacted the FNB life team again on *** this morning and they had requested a termination letter with a company letterhead and signature, as they will not accept the email provided.

The previous consultant had advise they just require a letter of service which you have provided and any other communication from your employer, I apologies for the inconvenience caused. Kindly provide the termination letter at your earliest convenience.

The claims team have also confirmed that they have a 14 day turn around time for claims, you are covered for your FNB credit facilities such as credit card, personal loan, revolving loan. They are only able to confirm the duration of the cover once they have done an assessment.

Kind regards,

Bongeka Hlela | Premium | Private Wealth |

Private Banker Analyst

FNB Acacia House, 2nd Floor, 2 ****mbe Drive, Umhlanga Rocks, 4051|Tel: *** |

Email: ***

24/7 Service Suite ***.

International: +***0

CURRENTLY UNDER SUPERVISION.

Find us on all major social media platforms

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).

Shivani Rooplal | FNB Private Wealth Banker

| FNB Private Wealth Durban | Premium

2nd Floor, 2 ****mbe Drive, Umhlanga Ridge | Tel: *** | Cell: ***

Email: Shivani.Rooplal@fnbcoza | Web: fnbcoza | Mobile: fnbmobi

UNDER FAIS SUPERVISION

24/7 Service Suite ***

Find us on all major social media platforms

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20).

From: Marius Swart <***> Sent: Friday, 17 June 2022 01:36 To: Angadh, Nashvir Ashok <***> Subject: Claim for ***th time - [External Email]

-----------------------------------------------------------------------------------------------------------------------------------

CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office.

-----------------------------------------------------------------------------------------------------------------------------------

More than 2 day and nights look at the f$#@$% time and nothing so you call me before 9hoo or a ombudsman again !!!!!

Attached is what the ap requested I expect the matter to be resolved by COB today !!!

16 Apr 2022 - (Free)..U1R4SUMCBQEDGBhyE1cASwYFJRIWVwYBVhQdJxdUAEhVBSJBQAQFVFQYHnZEVF0eBQZyREYEBgJQH010SgZcSg.DBdVVW50cXJuAHJrWQVXWwQLXD1UVQYDVAkFUVUBVVFSAVECBwAAUlIMBg.pdf

18 Mar 2022 - (Free)..Bg8uB0sBUQJWTh1xRwZVTV****RFC1NRU0sRcENRVxAIWi5VE1MAVlBMHXBCVlcZBFosWBRWBgRRHxwgQ1NSHA.WUIPCmZ3JXE7VndoDVQCXVEIWWoHCVNTUVYJBgEEAgkPUFEHVFcFUFZYBQ.pdf

18 May 2022 - (Free)..UwEvV0sEVQULTxh-EFFTGwZZeFlKVlEEBRsacENWV00AAH9YQQUAVwVOTn9EXVRIAl58B0sAAgFQT00nRF1UGQ.DEwOWm1yIXZmV3JnWgMECwRZDWcDVFEGBwYCBgEDAlQHCgAKDQEFUQNaVg.pdf

111-WC169.PDF

Document from Marius Swart

IMG-***5-WA0017.jpg

Marius Swart Madagascar contract - signed.pdf

pay dlips.pdf

pay slip.pdf

Untitled document

Please sort this by COB today!!@

Hello Peter & ombudsman is waiting my response.

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.

This email is subject to a disclaimer.

So as you can see from 13 March when it started till Friday 17 June i have achieved nothing and still have to wait 7-14 working days for there claims department!!!!!! I am so done with FNB's incompetece's !!!!!

CAN YOU PLEASE ASSIST ME !!!!!!!

Helpful (0)

Replies (0)