FNB's incompetence

I write this email full of disappointment in the manner in which FNB has handled the reversal of the disputed online purchase that I did not authorize nor made any purchase against. I had logged a query via the FNB App on 03 July 2021 after I was advised by the service consultant at Mall@Reds to do so.

After logging this query on 03 July 2021, I then received an sms on 07 July 2021 confirming that the disputed amount of R2384.59 has been credited back to my account.

I checked my account on 08 July 2021 and the funds did not reflect. On 09 July 2021 I even called the ewallet division when I had another query with them & they also confirmed that the funds (R2384.59) have not been refunded to my account.

On 20 July 2021, I then went to the Mall@Reds FNB branch to query this issue. To my surprise the service consultant claimed that the disputed money was credited into my account however the statement and the FNB App has never reflected the amount in dispute.

I'm gatvol with FNB & their incompetence. Sibusiso