Fnb's incompetence and disregard for clients continues

So today being 28/03/18 marks exactly 28 days that I am still having this issue with fnb. I am extremely tired and upset with the level of incompetence, rudeness and total lack of customer service that I am receiving from fnb. I logged a query on the 01/03/18 with fnb connect and all that I have had to endure is rude agents, team leaders and total disrespect from line manager Ronald Smith. And then today on the 28th day of this query I am still dealing with *********** agents. An agent called me at 10:36am.... not having an understanding of my problem, and then further refuses to put me through to her manager when I asked to speak to the manager. She then cuts the call on me. Further to this matter I had an agent on a recorded call agree that fnb is *****ing data from clients. And yet still fnb refuses to sort out this matter. Is the ombudsman my only option going forward?