FNB'S Incompetence

Item: FNB (First National Bank)
Rating: 1
Author: Dimpho N

I opened an account with them with the intent to withdraw from PayPal cause Nedbank doesnt have that services. The process of opening, activating and setting up both my cellphone and online banking has been an annoying hassle and a half since I had to visit the Arcadia brunch 4 times within my first week of having an account with them (More times than I visit Nedbank in a year, and I have been with them for 10 years now), and have had to call them 7 times in a week and a half because of glitches happening on my online account where they had to "reset it" (More times than I call nedbank in a year )

I am disappointed to say the least and If I find a way to get access to my PayPal funds without FNB, I am gladly abandoning ship.

Aint nobody got time for that

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

12 Jul 2018, 11:53

Good Day Dimpho Ndala,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply12 Jul 2018, 11:53

Official

Good Day Dimpho Ndala,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Dimpho N's updateReviewer Update

12 Jul 2018, 12:10

Thank you. Among all those visit, on my last one, I was assisted by a Consultant called Sylvester. He was helpful, efficient and patient enough to take me through alot of the processes I was not fami**** with so that was nice.

Dimpho N's update12 Jul 2018, 12:10

Reviewer Update