FNB's incapacity to 'How can we help you"

I have had enough of FNB! After being a client for over 30 years, I app**** for a Petrol Card. I have a good credit score, and always have had a positive bank balance for years, but according to their assessments, 'I cannot afford it'. And this took them 2 weeks to assess! One can also NEVER get hold of 'your private client banker'...it is impossible! The phone numbers under their fancy names & titles mean absolutely nothing! The only person that gave me prompt feedback, is the sales & service manager, Darren Caulfield. I am done with FNB. I am switching over - don't know where yet - but I have had enough of FNB's one-sided 'service' - being me that gives them money every month.