1 reviews | Active since Oct 2009
FNBs inability to process simple request for more than a year!!!!!
I sent a request a year ago to cancel optional cover taken out with FNB. Now a year later it is STILL not resolved. Instead they have now sent me more cover, for a higher amount. I need this cancelled for the original date of request and all funda paid back to me! Not surw how to communicate with them anymore, as a clear instrucion cannot even be actioned. Have been a private client for years now and the service is absolutely shocking!!!!!! Cannot wait to mave banks!
Good day Sunet,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Sunet,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)