FNB’s ******* transactions without client’s consent on clients accounts & useless bankers failing to correct FNB’s error

Fnb today made an error and is failing to fix it & expects that I just smile and except some lengthy process to reverse and rectify their error. This morning through its systems and Online App processed a payment from my account today, the 27th February 2023, at 09:11 without my consent when I activated a payment schedule starting on the 27th March 2023. I then request assistance from the App’s so called secure chat and all its agents failed me, running away, transferring me to the next and all continue to give the same useless robotic responses. FNB too the initiative to process this, now they have no clue how to correct it and reverse immediately. Now I am suffering the consequences of their malfunctioning system and App.

The agents are Tshifhiwa, Nthabiseng, Khethiwe, Modiehi, Masilakhe, Gomolemo, Mantai and they just continue to change every minute when they have run out of their robotic responses and have no logic & discretion - I have been routed to another banker.

I requested countless times for this matter to be escalated if they have no clue what to do however I get the sane person with a different name I guess!!!!!

The sane way as 27th March 2023 was all of a sudden 27th February 2023 to you FNB, you will have to imagine and pretend 10 business days from now is today and return my monies that you *******ly processed today!!!!!!!!