FNB's HOW CAN WE HELP YOU should be HOW CAN WE NOT HELP YOU

I have been with FNB since 1980's and clearly I have been with the wrong bank. On 30 November 2022 and EFT was done from Standard Bank to my Premium Cheque account. As the money was still not reflecting on Monday 5 December I contacted the person and asked them to check with Standard Bank if there was a problem. All was well with the payment. I then contacted FNB Premier Banking and was told that FNB is not able to help at all and that I must contact Standard Bank and ask them to log a "Missing Payment Investigation". I wasn't happy with this answer as surely FNB must be able to trace whether the money was received by FNB or not. I was then put through to Online Banking, they had the same answer. Still not happy with this response I was put through to Accounts. Same answer. I then went onto Secure Chat, same answer. When I asked for an email address or procedure to lodge an official complaint the agent just ignored my communication until I gave up and logged off. In the meantime the person at Standard Bank has actually communicated with their Personal Banker who has actually communicated with me via Email. FNB, your motto: "HOW CAN WE HELP YOU" is definitely not what you offer when your clients have a PROBLEM.