FNB's Horrible Customer Services and Lack of Business Continuity Strategy

Booked an appointment online at Cornubia FNB branch for a new passport,confirmation received at 1.00pm on the 19th December 2022,when i arrived it looked like the Home Affairs office,spoke to the front desk assistant regarding my appointment,the reply was "they been down due to loadshedding ,there is noting they can do and i must go stand in the general line,as they only got to 9.30am appointments and its 12.45 hence she cannot say if i will get attended too today ",totally shocked and amazed that FNB doesnt have generators to avoid these problems,also they dont have a digital platform to sent communication to clients,informing them of the delay and disruption ????????FNB has wasted my time and money,and they should not of allowed these services at branches that cannot have back up nor the staff that are not educated in custome services ability.I can see why Capitec leads the way in digital banking.