FNB's general experience is SHOCKING
Would give FNB zero stars if I could. Shocked to see how many 1 star reviews FNB has, an indicator of just how terrible FNB has become over the past few years. Shall I list the MANY issues??
An Net Promoter Score of -53 is unbelievable, really...
- The App barely works. Whenever it's needed, it has errors. - Whenever needing to urgently do banking, there is system maintenance and you can't get what you need - It's been harder and harder to get eBucks - it used to be super easy, but you need to jump through hoops and actually DO WORK to try and get it level 5... - The support is TERRIBLE whenever you need it, dropping calls, SHOCKING background noise from agents, making me spend time calling back a number of times, complaints are never resolved - There is zero sense of urgency with anything they do - South Africans are willing to accept shocking turn around times as the norm - Nothing about their online or mobile banking app is simple or easy, for an experienced IT person even... - First line support is PATHETIC
If I got a better rate to move my homeloan and banking elsewhere, and it wasn't THE BIGGEST PAIN IN THE ASS to do this, I would immediately shift to anywhere else... even moving my money under my mattress would give me less stress and anxiety than dealing with FNB.
WHAT A JOKE.
STILL NO CALL 24 HOURS LATER.
Not only is the service pathetic these days, but empty promises all the time.
It's the biggest pain in the ass, but I'm going to do everything in my power to move away from FNB and recommend that everyone in my social circles does the same as soon as humanly possible...
WHAT A JOKE.
STILL NO CALL 24 HOURS LATER.
Not only is the service pathetic these days, but empty promises all the time.
It's the biggest pain in the ass, but I'm going to do everything in my power to move away from FNB and recommend that everyone in my social circles does the same as soon as humanly possible...
No call again today. I was told it was escalated to management yesterday and that I would get a call regarding future use funds. Nothing then, nothing now. Instead, your EBUCKS department keeps trying to get hold of me. I answered, told them EXACTLY HOW I FEEL ABOUT YOUR PATHETIC LEVELS OF SERVICE and was told it would be expedited to right department. Again, no call.
Why must I pull my hair out to get service from you? Can you explain *** is going on internally that you can't provide proper service to your customers that spend all their money on you? You're basically operating a ****?
No call again today. I was told it was escalated to management yesterday and that I would get a call regarding future use funds. Nothing then, nothing now. Instead, your EBUCKS department keeps trying to get hold of me. I answered, told them EXACTLY HOW I FEEL ABOUT YOUR PATHETIC LEVELS OF SERVICE and was told it would be expedited to right department. Again, no call.
Why must I pull my hair out to get service from you? Can you explain *** is going on internally that you can't provide proper service to your customers that spend all their money on you? You're basically operating a ****?