ST
Sue T
1 reviews | Active since Apr 2019
03 Apr 2019, 09:59
FNB's ***** failure
We purchased a product from a company called Al**** Ventures which operates an FNB bank account. As it turns out, Al**** Ventures is a **** company and has de*****ed a number of people over the past year in a similar fashion. I have tried to make contact with FNB by calling their ***** Hotline on ********** 444, to no avail. I keep getting re-routed to the FNB Personal Banking Division where I am told they cannot assist me. There are no other numbers or email addresses provided by FNB to report this ****. A shocking approach to *****! How can FNB possibly allow this business to continue transacting when it is quite obviously a ********** business? FNB, you DO NOT take ***** seriously.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
03 Apr 2019, 12:20Good day Sue,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply03 Apr 2019, 12:20
Official
Good day Sue,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
ST
Sue T's updateReviewer Update
03 Apr 2019, 14:28Thank you for your prompt response, FNB. I do appreciate it.
Regards
Sue
ST
Sue T's update03 Apr 2019, 14:28
Reviewer Update
Thank you for your prompt response, FNB. I do appreciate it.
Regards
Sue