FNB's Failure to Address *****ulent Activity

On 10 January 2024, I fell victim to a **** while using the Yaga app, where I intended to sell an item. The ****mer posed as a buyer and convinced me to use a payment method called Amarex, which I was not fami**** with. Subsequently, a significant amount of money, over R9076,86, was *****ulently deducted from my account without my authorization.

As soon as I realized what had happened, I took immediate action by blocking my card and contacting FNB to report the incident. Despite my efforts and numerous communications with your team, I was informed that I would not be reimbursed for the unauthorized transactions because it was deemed "my fault."

I understand the importance of security measures and personal responsibility in financial transactions. However, I believe I acted in good faith and was misled by sophisticated tactics employed by the ****mer. I followed the instructions provided to me, trusting that FNB's systems would safeguard against *****ulent activities.

Regrettably, due to the attitude and lack of assistance from FNB in resolving this matter, I felt compelled to close my account. This decision was not taken lightly, as I have been a loyal customer of FNB for +-20 years and have always valued the services provided by your institution.

Very disappointed with FNB!