IG
IZABELLA G
1 reviews | Active since Nov 2016
07 Jun 2019, 13:15
FNB's eBucks shocking mismanagement & ****ing goalposts!
FNB's eBucks constantly shift the goalposts. I have had an FNB credit card for 40 years and suddenly, over the last couple of years, they say that I no longer earn eBucks. Apparently I now have to have a Gold Account. FNB charges me high fees every month for the use of my card so how can they suddenly deprive me of eBucks? Do FNB really want me to terminate my card after 40 years of being a loyal customer??
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FNB (First National Bank)'s replyOfficial
08 Jun 2019, 09:50Good day Izabella Gates,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply08 Jun 2019, 09:50
Official
Good day Izabella Gates,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***