FNB's eBucks Rewards Farce

FNB’s eBUCKS rewards are a farce. Why do I say this? Simple. I used my eBucks to purchase a two way air ticket – my reward. My eBucks were converted to cash to pay the airline. Then the airline cancelled the return flight due to COVID. I then had to search for another airline which I did successfully and of course had to pay for that air ticket without eBucks as my original balance had been exchanged for cash to pay for the original air ticket. I then reclaimed a refund from the airline and subsequently saw a credit note for about 50% - as expected as the outward bound had been used. eBucks stated “Please find attached the credit note which confirms that we received your refund.” So when I saw words “your refund” I assumed I would get that credited to my bank account. BUT NO I DID NOT ! A significant portion was converted back into eBucks. I did challenge eBucks BUT not surprisingly they just ignored my email. Again not surprising as prior queries (at least 4 emails sent) were just responded to with a simple short generic response stating it takes 3 months for the refund from the airline. The right and fair approach would have been to credit me in full the airlines cash refund as I had to use my own cash to pay for the alternative return flight. So my “REWARD” for 30 years as a loyal customer was partially taken back. C’est la vie. More BIG CORPORATION promises that are misleading and fail their customers.