FNB'S disrespect for its customers

pathetic, pathetic, pathetic. i'm laying a complaint over the same thing for the second time, I laid a complaint (ref ********** NF) regarding a loan application I did on the 21st of April, I am yet to receive feedback on the outcomes of that application, the complaints resolution consultant promised to call me and have feedback for me before end of business day on Friday but that was just another empty promise from this pathetic bank. I was requested to send an IT34 form from sars which I sent yesterday and this morning I had an sms requesting me to visit the branch. I took 2 hours of my work time to go to the branch only to have a consultant tell me that I went there for nothing. I don't know whether I am not worthy enough as a customer to fnb but I continuously get disrespected, disregarded and treated very badly. I am very unhappy and honestly do not see my relationship with this ****ty bank proceeding any further, I demand an explanation from a manager!