FNBs DISGUSTING SERVICE

I had recently sent an email to FNBs credit card, FICA, care and premier banking divisions that required a matter to be sorted out and their attention brought to the fact they have employed (in the fordsburg branch) people who are unable to do their jobs.. Due to no fault of my own, FNB lets me collect my credit card without taking in the required necessary documents- a month later, FNB then sends a message to state they will freeze my accounts as these documents are outstanding, <br> Due to many unforeseen circumstances explained in the email, I am having great difficulty submitting a proof of residence now, due to a delay in rates and taxes mail from the municipality as well as other problems due to the incorrect and untruthful info the FNB couriers supply as well <br> <br> Surprise surprise not one division responded to the email. Not one person actually bothered to sort out the problem.It has been a long and never ending struggle to sort out this new platinum credit card that I have been upgraded to. <br> <br> Shame on you FNB. Most innovative banking- my ass. You don't need to be innovative to respond to an email, I will be shaming FNB by posting the email on social media. Disgusted!! Pathetic!!