FNB's DISGUSTING CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I dont even know where to start....... For 2 weeks I have been waiting for a reversal into my account. To date I am being told that the finance department only escalated the payment on the 10th. I had been told that last week Wednesday (8 May) this moneys would have cleared, only to find out payment only escalated on the 10th. I have been waiting since the 30th of April. And how can a FNB to FNB payment take 14days????????? Everyday I have been phoning, call after call being placed on hold every other hour and today was the last straw as I have been waiting since 8;30 this morning to get through to someone. I have had it with FNB!!!!!!!!!!!!!!!!!!!!!!!!!!! Even your complaints page is not allowing me to even submit a complaint as it is just as imcompetant as FNB. How can you have a complaints page if you cannot even express your feedback???????