FNB’s Disgraceful & *********** Service — Lost a Loyal Client

FNB has shown me nothing but incompetence and indifference. I’ve spent over R150 on airtime — bounced from one department to another by untrained staff, many of whom are rude and transfer calls without notice or explanation. The fact that I had to chase answers for basic service is unacceptable. This has been the final blow after years as a loyal client. I’ve already opened a Standard Bank account and will be closing my FNB account permanently. It's shocking how easily FNB drove away a long-term customer through sheer negligence and lack of professionalism.

My issue remains yet unresolved