FNB's digital banking is in the stone age.

Trying to verify a new phone is such a long and complicated process with FNB.

Firstly, I cannot verify my new device on my online profile. There is NO option to do this.

I have to call the call centre, and then they ask verification questions that are so badly worded, it's no wonder I failed it. On top of that, there is no option to re-do the verification over the phone and now I have to go into the branch to get my phone verified??

What is the point of driving all the digital channels if I have to go a branch in any case? And why can I no longer make payments with an OTP?