FNB's descent into mediocrity

We have been trying to reach the FNB customer service for days. All you get is the worst possible AI that consistently fails to answer the query or refer us to a department who is able to assist we have logged 3 queries and received the auto response that a consultant will be in touch within 24-48 hours. It has been 72 hours now with no contact from any FNB consultant. Additionally the app states I have available funds but when any transfer or payment is made it says the transaction is not permitted, and I am alsovwaiting for money to clear that should have cleared yesterday already. Unacceptable.