FNB’s customer service is the worst

On the 05 Dec 2022 I received a message from FNB that my card has been cancelled.However I did not cancel my card what so ever.I spoke to 2 consultants over the phone,both disconnected my call.I then contacted the Secure Chat options…both consultants disconnected my chats.One told me that my card was disconnected at the branch by one of the consultants because had not been collected and I’ve been using the exact same card for 2 months.Bonolo the first consultant assisting me even told il have to go and collect a new card from the branch at my own expense then disconnected the chat.I’m in horror at how such a delicate matter can be treated so lightly