FNB's customer dis-service.

We app**** for a new business credit card. This has been issued. Then we had to get it linked to our profile. This is apparently another application. Why it cant be done at the same time only someone in management can answer and of course no-one from management is ever available to take calls. Never-the-less we managed to make the application and the card has now been linked. The problem is that it has now been linked to not only our business account but also my personal account.

Business banking cant assist because it is incorrectly linked to a personal account. Personal banking cant assist because it is a business credit card. Internet banking cant assist because they dont do anything. The credit card division cant do anything because the problem is to do with the linking of the card. When I eventually lost my temper and demanded a manager I was told that none was available but someone would phone me back. I asked for the managers number but believe it or not, the manager doesnt have a telephone.

There was a time when FNB was innovative and had good customer service. They still ride on that reputation despite it having no relevance to the FNB of today.

Can someone just delink the card from my personal account. Is it really so difficult?