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Shaun C

1 reviews | Active since Jan 2010

21 May 2019, 12:02

FNB's current catch phrase "It takes a bank that does more to ***** you"

FNB's current catch phrase "It takes a bank that does more to help"

How?

This weekend, I went to deposit funds from my sales into my business account. An error occurred with the ATM and it DID NOT RETURN MY MONEY. This was all the money I had. I had to pay staff for assisting me that weekend. Which I still have not been able to pay, and I need to get to my other job and back.

I immediately called fnb when the error happened. No help. Nothing. I called fnb yesterday, no help, nothing. Except that i have to go into the branch. Go in this morning. Broke, ****all money, can't even get to work, so that I can pay your bills. No help from the branch, they don't care at all.

NOW FNB, I HAVE TOLD MY PRIVATE BANKER THIS, AND I AM TELLING YOU. DOWN GRADE ALL MY ACCOUNTS. DON'T CALL ME, DON'T SEND ME EMAIL. AS FAR AS I'M CONCERNED I WANT NOTHING TO DO WITH YOU EVER AGAIN.

You ***** us on ebucks, you ***** us every flipping opportunity you get, you don't help. Not a single iota. All while holding my money hostage.

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Replies (4)
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Shaun C's update21 May 2019, 13:22
Reviewer Update
It's now 13:20 of day 4 since you took my money hostage. You were informed immediately, but did stuff all. If I don't have my money by tomorrow morning 06:30 am (when I need to leave for work and put petrol in), I am going to report the theft to the police.
FNB (First National Bank)
FNB (First National Bank)'s reply21 May 2019, 13:43
Official
Good Day, 
 
We are sorry that your experience prompted you to contact us with a complaint. 
  
 We apologize for the inconvenience and frustration this has caused you.
  
 Please refer to the e-mail sent to you to enable us to investigate this matter.
 
 Regards, 
 
 Hello Peter Complaints Team 
 
 *** 
SC
Shaun C's update21 May 2019, 14:18
Reviewer Update
SO you email me, but when i reply I get this

Address not found
Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail.

Branch is north rand road boksburg.
SC
Shaun C's update21 May 2019, 14:19
Reviewer Update
The response from the remote server was:
550 #5.1.0 Address rejected.