FNB's courier company to deliver their ATM cards.

This is about the courier company that FNB uses to deliver their ATM cards. My wife gets a phone call from someone that she can hardly understand that they want to deliver her FNB ATM card. She has to repeat our address multiple times because of the courier's poor language s****s. My wife asked when would the card be delivered as she needs to make arrangements to be home obviously. This is because the courier company will only deliver her card to our home for free. If we want it delivered to our bank there would be a R100 charge. She was told that the delivery would be in two to three days and would receive a SMS confirming the delivery the following day. The NEXT day she gets a SMS that the card would be delivered sometime during the following day before 5pm. Unfortunately she has an appointment that she can't get out of. Consequently I have to take a day off of work to receive the card. I stay home ALL day and when 4.45 roles around there is NO sign of the courier company. I call the courier company and am put on hold, only to be hung up on. I try again and the same thing happens. I try again and by this time it has just gone 5pm and now I get a recorded message that the courier company in now CLOSED. I have received ZERO communication from the courier company. I write an email to FNB voicing my disgust at them using a courier company that is completely useless. I receive an email apologising and that they would investigate the problem. I receive no further reply from FNB. A few days later my wife receives another SMS to say that the courier company would deliver the card the next day. Again I have to take ANOTHER day off work! This time the courier company delivers my wife's card. I write another email to FNB asking for R100 recompense as I have wasted one of my precious days of waiting for their courier that doesn't call me or bother to show up. I receive an email from FNB saying there's nothing they can do so basically sorry for you. How absolutely disgusting that FNB have picked a courier company to represent them that doesn't care. Shame on FNB!!!!!!!!!!