FNB's core values of respect and accountability??

I'm so shocked by the attitude that I have received from an FNB employee this morning. I app**** for a credit card on the 26 March 2021 and was only contacted this morning for outstanding documents. As 7 working days have passed since my application at the branch. I enquired about the communication as I was expecting delivery of the card at this point in time. Instead of a clear explanation or apology from the consultant/FNB's side he was rude about what was needed and just got really difficult.

I'm not one to complain but I wouldn't want anyone else to deal with such an issue especially so in a time where banks in South Africa are really on top of their game.

Shortly after the call (11:09) I submitted the additional documents . And up until now no one has got back to me.