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1 reviews | Active since Jan 2019

22 Jan 2019, 10:42

FNB's constant issues!

I have had several situations in the past three months where unauthorized debit orders were debited from my account for companies with whom I have had zero interaction. I have battled time and time again with forex clearance on salary payments from overseas. I have been shunted from consultants to managers and the issues continue to happen. Some payments are delayed by weeks and everytime I query these, I get different answers from different bank employees. I also work with paypal as I am an online teacher. FNB Paypal claims to now take a maximum waiting period of 3 days for funds to clear in my account. I have had two instances where I have waited for over a week. When querying this matter with FNB, I advised that they cannot assist until the funds are cleared by paypal. I have on both occasions contacted paypal in the US who have told le that the funds were cleared and released and being held by my local bank. This is ridiculous!! I moved my account from another bank to FNB because of it's link to paypal and the service which they promote. I have been nothing but continuously dissapointed by FNB! I'm closing my accounts with this bank and don't wish to ever do business with them again. I advise anyone who works with foreign salaries to seriously reconsider before opening an account.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jan 2019, 15:27
Official
Good Day  
Thank you for taking the time to highlight your concerns.

In order for us to be able to log a formal complaint please provide us with the ID, account number or contact details; upon receipt of this information we can forward this matter to the relevant department to investigate further, and contact you with feedback.

Regards 
Hello Peter Team 
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