FNB's constant incompetence

There are just so many issues with FNB and the competence of the staff. There is no one at FNB that knows anything. Every time you need assistance or just info, all they literally are paid for is to transfer calls from one department to the other, and at every department, no one knows anything. It is really concerning that we trust these people with our money, who know nothing. They are only in business because people need a bank account, but they are only concerned about their own pockets. Clear examples; the 2008 recession, caused by greedy banks. The current crisis of COVID-19, all they do is devise a scheme to put people in more debt. Yet when you need simple help from a query on your account, they know nothing. Yet we trust these people with our money. The whole system is wrong. The managers sit on high horses totally inaccessible, with no clue how *********** the staff are.