FNB’s complete and utter disregard and disrespect of their clients

I have had the worse experience with FNB as of late! If you need to speak to a human being you first spend all of your airtime getting run around like a dog chasing it’s own tail through a maze of robots which either just end the call or never get you to speak to a HUMAN person!

When I eventually got through to someone I was told that my account would be available in 24/48hrs and that someone would get in touch to explain what was wrong, it has been longer than that now I have yet to hear from anyone and my account still cannot be accessed.

I have now tried over and over to us the “secure chat” function on the app, lets just say I might as well be talking to the wall. I try to “chat’ to someone to sort things out and firstly after getting nowhere and waiting a long time for a response I get called to do work and then they just end the chat, I have to re do the whole process again over and over because if you don’t as the client stay on the chat waiting patiently like a dog waiting for a bone they just close the chat “in 3 mins” and yet you can wait longer than 10 mins to just receive an automated message, I feel like that is so disrespectful to your clients, we are not sitting around all day doing nothing just hoping to chat to you!

I eventually chatted to someone who informed me I would get contacted by someone from FNB by call and email. I have still yet to get any communication from them… oh no wait I did get a call from FNB life trying to sell me something but not from someone trying to help resolve my very urgent issue.

Overall this has be a very stressful situation for myself and I feel completely disrespected by an impersonal bank who seems to have no interest in actually helping its clients.

Definitely thinking of moving banks