FNB's apppalling customer care

FNB made a unilateral decision to force clients to create an on-line profile to access their monthly credit card statements, which used to be emailed. The FNB helpline numbers and their secure chat are completely dysfunctional. To be able to get a credit card statement, I am now required to travel more than 70 kms to go and stand in a queue in a branch for someone to give me permission to access my own statements, where I will most likely be told that they are not able to do it! It feels like FNB does everything in it power to make banking as difficult as possible for their clients. It is not acceptable.