FNB'S Adverts are misleading and not a true reflection of their service.

Writing this review I find myself thinking that this seems to be the norm nowadays with FNB. I log a query on your website for a call back receive a ref number and that is where is seems to stop! Only after throwing a proper fit like a kinder garden child and complaining on Hello Peter do a get some resemblance of a response and always a poor one I might add. ''We are terribly sorry for the delay in response one of our s****ed consultants will assist you in 24-48 working hours''. I simple sorry cannot always fix your short comings and I feel if this is not addressed soon you will start loosing customers, after all is your whole business not dependant on us? Why does it always need to come to this? Me writing a poor review and FNB suddenly jumping to assist me? Being a client for about 8 years now I am truly struggling to find a reason to stay with you as my chosen service provider... I logged a query with ref 2I5R3NTA on the 01/11/2017 to date no call. Then a logged a complaint yesterday still no call, it seems that you really don't want me around as a customer so this is my ultimatum to you. Phone me back my 10am TODAY or I will move my account to another institution and with all the attention social media receives today one post is all it takes to start a fire that I am sure you would like not to start. Please do not take my threats lightly for I can promise you I will follow through!