FNB/RMB should be removed on Hellopeter as company that responds because only response is on helloptere and no where else thereafter! Worst bank in RSA.

I am unclear of the reasons FNB bother to take part on Hellopeter when they know very well they do absolutely nothing after they respond with their Hellopeter generic and pathetic message. On numerous occasions I have attempted to get in touch with their wealth & shortfall division to discuss a distressed property of theirs with no success. Infact, on the 3rd January I made contact with Nishani Goberthin and Kgomotso Seabelo who are both on leave (returning 16th -18th January 2019). On their out of office response they have wasted time by putting contact details of Natasha Maharaj and Nompumelelo Mhlophe who do not attend to any of the correspondence sent to them - Natasha is worse because she returned my call after seeing a missed call, promised to get back to me on the same day and never did. Of all the banks, I believe FNB has the worst customer service. I left the bank in the past because of their terrible customer service and realise that they still suffer from the same thing. What bothers me the most is how they pretend to respond to customer queries by responding on hellopeter then later drop the complaint - this to me is so **** and so ********* that it should be exposed. If there is a reference number allocated to a complaint how is it possible that the team at FNB/RMB leave complaints unresolved? What organisation runs so inefficiently. As a previous client, I would never ever go back to FNB and even as a buyer of a property, I will never ever buy a property with a seller that has a bond with FNB - its painful, especially once you find out during the process the seller is an equally ********* person who did not disclose that her house was in the process of being repossessed. Nishani and Kgomotso are on leave and it seems there is no one else to continue with what they do. Most organisations have continuity, but it seems at FNB/RMB everyone goes on leave at the same time, leaving names of people who sit and stare at the emails. I have lost all respect for this bank, mostly because of the front they put up on hellopeter vby responding and dishosestly promising to attend to complaints then never hearing from them thereafter. Shame on you, FNB. Worst bank ever.