ES
Ena S
1 reviews | Active since Mar 2021
15 Mar 2021, 17:40
FNB/PayPal very poor handling of an incredibly stressful situation. Hard Block???
I am freaking out. There is suddenly a "Hard Lock" on my account and I can't draw my only income from my PayPal account. I spoke to a consultant who promised to send a form that I was required to fill in. This was going to appear in my inbox in approx 10 - 15 minutes time. Well, needless to say it is now an hour and still nothing. In the meantime I need that money to live on. Now it will probably take another 3-7 days for my money to reflect, if and when I ever get that form. I have tried to contact them again via telephone but ran out of airtime. At this point, I am incredibly annoyed.
Helpful (0)
Replies (4)0
Replies (4)ES
Ena S's updateReviewer Update
16 Mar 2021, 09:26Right, so I have received an automatic response with an "urgent" customer complaint ref number. And, no, no one has contacted me, I still haven't received the promised form. And my money is still in PayPal. FNB, you guys really need to get your act together. This really sucks!
ES
Ena S's update16 Mar 2021, 09:26
Reviewer Update
Right, so I have received an automatic response with an "urgent" customer complaint ref number. And, no, no one has contacted me, I still haven't received the promised form. And my money is still in PayPal. FNB, you guys really need to get your act together. This really sucks!
ES
Ena S's updateReviewer Update
16 Mar 2021, 11:18And? How is this going to get my money out of PayPal? I still have not received the form that was promised to me. Why isn't it available on the website so that one can download it, fill it in and then return it? Still not impressed. Still no contact!!!!
ES
Ena S's update16 Mar 2021, 11:18
Reviewer Update
And? How is this going to get my money out of PayPal? I still have not received the form that was promised to me. Why isn't it available on the website so that one can download it, fill it in and then return it? Still not impressed. Still no contact!!!!
ES
Ena S's updateReviewer Update
17 Mar 2021, 09:44I could pull my hair out right now. They have sent me the form I needed to fill in, I promptly did and sent it back. I have been trying to get hold of someone, anyone, and ran out of airtime again. I have sent emails, with no response. Who does not answer their phones after 30 mins? Complaints have been lodged, reference numbers given, someone has phoned me back, AND STILL THE HARD HOLD IS ON MY ACCOUNT! This has got to be the worst service I have ever received from anyone, ever! Next step I guess, has got to be the Banking Ombudsman!
ES
Ena S's update17 Mar 2021, 09:44
Reviewer Update
I could pull my hair out right now. They have sent me the form I needed to fill in, I promptly did and sent it back. I have been trying to get hold of someone, anyone, and ran out of airtime again. I have sent emails, with no response. Who does not answer their phones after 30 mins? Complaints have been lodged, reference numbers given, someone has phoned me back, AND STILL THE HARD HOLD IS ON MY ACCOUNT! This has got to be the worst service I have ever received from anyone, ever! Next step I guess, has got to be the Banking Ombudsman!
ES
Ena S's updateReviewer Update
17 Mar 2021, 11:26I have met the angel of FNB. Phathiswua from CRS, I want to thank you for being polite and professional and helping sort this mess out finally. I really do appreciate the time you took to help me and phone me back when you said you would. Once again, Thanks!
ES
Ena S's update17 Mar 2021, 11:26
Reviewer Update
I have met the angel of FNB. Phathiswua from CRS, I want to thank you for being polite and professional and helping sort this mess out finally. I really do appreciate the time you took to help me and phone me back when you said you would. Once again, Thanks!