FNB/Paypal problems

Recently FNB went through a major revision of their PayPal interface. I had to repeat details I had already entered 4 times.

The revised interface tells us that PayPal withdrawals into FNB will take 3 days. This morning I used the FNB phone number listed on their PP page to find out when the withdrawal I made on Wednesday last week would be available.

Clearly, today is around the 4th day and it is not that that I am concerned with. First of all the automated call demands you provide the last 4 digits of your credit card - I only have a Visa savings account and the FNB system will not accept it. So I had to undergo a series of hoops to jump through to speak to the PP agent and then I, as expected, was cut off. Expected because it has happened to me before that when the agent cannot understand the problem, the call always dies.

So my questions are: 1. Why does it take FNB payments so long to get credited? I know PP payments are instant. Even allowing SARB Forex authorisation, the time taken is too long - is FNB collecting interest on our money?

2. Why dont PP and FNB have an interface that allows the date of payment into FNB accounts to be reflected ?