FNB/PAYPAL HARD HOLD ON ACCOUNT?!

Shocked that this bank that is the only way we can connected to PayPal.

I have been working really hard to pick my feet up after lockdown and have been working with international clients. THE WHOLE PROCESS OF LINKING PAYPAL TO FNB HAS BEEN PATHETIC and not from PayPal's side. I have been waiting for weeks for this "easy process" to clear. I am a Capitec Banker but was assured by people working in the bank that the process would be easy and just timely. I have been back and forth to the banks, with my personal laptop BECAUSE FNB COMPUTERS DONT HAVE INTERNET ACCESS TO PAYPAL - EVEN THOUGH THEY ARE THE ONLY BANK that offers this service, and I sat with bank workers trying to get this thing going. Low and behold, when all works, I get the money in my PayPal and went to the fnb banking app to recieve it. I typed in my amount and reason for withdrawal and I HAVE A HARD HOLD ON MY ACCOUNT??? this is absolutely pathetic. Operators on the lines are nowhere to be contacted, with me sitting for a good half an hour waiting to be assisted due to "high call volume" I do not buy that AT ALL. I will have to once again travel to the bank with my personal laptop and wait for a bank worker, who knows how PayPal works (as the bank I am going to have only one staff member who is clued up about it) in order to hopefully get this sorted out and my money not lost. ****PY SERVICE. you need to sort this out, you're making people lose money and not gain it, which is quite rich, considering you're supposed to be a bank.