Fnb/Ombudsman for banking

I was the victim of card ***** during December 2022. I am still fighting with fnb towards a result. I have reported to the Ombudsman for banking on 3 separate occasions. Every time they come back with the same answer, the bank has 20 working days ro respond. This passed already and I contacted then again, their reply stated that they have given the bank another 15 days. This has also since gone pass the due date. I still haven't received any communication from Fnb on any of the occasions. I once again went back to the Ombudsman. I still haven't heard any feedback from both parties.

This is completely ridiculous as I am just being ignored. What other steps can I take besides the Ombudsman for banking.