FNB/Ombud cannot even attract Senior Management's attention after 4 months!

After (4) months in an active Banking Ombuds case / FNB, which seems to be going on forever despite 21 days limit - I still can not secure a meeting with the CEO of Retail Loan Collections - Senior Management is not accessible to FNB's clients and therefore middle management and staff under them have no sense of accountability to take ownership of a client's problem and to resolve - instead they provide atrocious service in direct opposition to the NCA and FAIS regulations. If you bank with FNB do not expect to be more than just a number - especially as in my case when the Bank is in the wrong!