HB
Hannele B
1 reviews | Active since Nov 2018
19 Nov 2018, 16:04
#FNBnotHELPing
On 23 October i lodge an ATM dispute case regarding an e-wallet. I received my Ref (***) nr and was told it will take 7 - 14 WORKING days. I am now on 19 WORKING days. Every time i phone FNB they say it is still with Admin. The machine has not been checked. What is the use of an e-wallet if i have to wait 19+ days for the money?
No FNB you are not #helping me at all
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Replies (1)
FNB (First National Bank)'s replyOfficial
20 Nov 2018, 08:31Good Day Hannele
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply20 Nov 2018, 08:31
Official
Good Day Hannele
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***