Fnb....not accountable or credible.

I think this is the 3th time I am logging this complaint and still not redolved? I closed my credit and check account and was stupid enough to believe fnb emty promises and open a fusion account. I will slso close this account if this is not resolved before end of September 2018. If someone is going to call me please dont ask people to call me thats not accountable or credible:

Useless FNB ( How can we help you? ) What a joke! You asked how can you help m? Sort out this query. I logged a complaint more than a month ago. ( 2 complaints ) I called fnb and got an reference nr but no one called me regarding this. After I logged this complain the 1st time I recieved an email stating that I did not pay for the slow launch, this is not true! If fnb cant assist with small issues they will not beable to assist with bigger problems. I am so disapointed in the service fnb provide and the manner how they handle complains. I am 100% convinced that I will get better service from other banks. On the 29th of June I went to the FNB slow launch at OR Tambo when the lady asked for my card I asked if there will be any cost. She said there is no cost for using the slow launch. I saw an amount of R500 went through my account and than R250 paid back. If I knew there is cost I would not go there. I was tired and wanted to rest before my flight. I was not even 30 minutes there. I want the money paid back to me.