FNB...Mxm

So i made an error in a transfer from my Capitec account to FNB. I called Capitec to assist with the reversal and they said that due to the fact that it was an immediate payment and to call FNB...WOW, not only did i stay long on the line but they could not help me and said that i must call Capitec, who told me to call them. To think i wanted to change my bank account to FNB, but if they cannot help now then i doubt they will assist when i am a client