FNB...more like how can we not help you

Probably the most disappointing service I’ve received in 2018!!! I opened an account for our NPO weeks ago. I was asked to sent through ID copies of the directors, proof of operating address and NPO certificate...I did that. Instead of my account getting activated I got a very vague sms stating that I should submit documents. I called and I was told how I attached the documents was incorrect (of course I would have know from their vague SMS). Nonetheless I resent the documents to them, 2 days later I get the same sms to submit documents; I call them yet again and they tell me they need additional documents (which they didn’t mention initially), after telling the agent how frustrated I was with the process I asked if these were the last and only documents needed to activate my account, she assured me that after receiving those documents the account will be activated. I sent through the documents and a day later (today 28 December) I receive the sms for documents to be submitted. I tried calling you but I’ve been on the IVR for 10 minutes. This is pathetic. Our NPO cannot function because you have chosen to be difficult and impossible with opening our account. This is ridiculous