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Glynn G

1 reviews | Active since Jun 2019

14 May 2025, 15:00

FNB/MICROSOFT FEEDBACK STILL UNRESOLVED AFTER TWO WEEKS!!!!!

This is the follow up on Microsoft and FNB. I managed to contact a Microsft agent EVENTUALLY and he arranged for the first refund, but said that FNB must use his email to dispute the two May payments off my account via their Card Dispute system. I have already sent their email to FNB, but this is where the typical problem lies. FNB has not acknowledged the email from Microsoft or confirmed that a double card dispute has been instituted by them with Microsoft. This is what I repeatedly complain about with FNB. Their customer service is appalling. Today is Wednesday, I sent everything on Monday early... in the meantime I am still short 2 x R199 from my account, admitted WRONGFULLY by Microsoft, so how long does it take to reverse two payments done in the beginning of May? I notified FNB immediately I saw the payments had gone off, we are now on tge 13th May without resolution STILL? This is really pathetic. Someone will call me from FNB, but then nothing happens!!!! The joke is that they are supposed to be the "best" rated bank in SA!!! I hate to think what the others are like!!! It's amazing how quick they are to take THEIR FEE PAYMENT, but are very casual about ensuring that the customers wrongful billing is refunded immediately... what kind of staff do they employ? Where is the diligence and work ethic? UGH!!! I'm soooo sick of this!!!

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Glynn G's update17 May 2025, 05:07
Reviewer Update
How long does it take to lodge a card dispute with Microsoft??? The agent assured me that my dispute is straightforward and as soon as they receive the bank request, it should be done immediately, which means the delay is from FNB. On the FNB app it states that it should be resolved within 3-5 days, which doesn't surprise me, with the regular issues FNB seems to have....one would expect delays and complications from a novice company, or is the problem with staff incompetence? This is going into the third week now without further contact, which only serves to confirm that FNB has a serious internal problem. The email from Microsoft was clearly written in English, which is South Africa's standard business language, therefore the extended delay can then only attributed to a poor customer service ethic, which means I will have no option but to close my business account and move to one of the other banks. As a business person of 40 years, if I had treated my customers with the same contempt, my business would never have survived. It seems that the problems in this country of poor service delivery is becoming a general issue in more sectors daily.... and the rot always starts at the top!!!!