FNBLIFE retrenchment claim payment

I submitted retrenchment claim in August 2019. My claim was approved & payment for my two policies was processed for August, September, October 2019. Both my policies didn't pay in November. I've been calling FNBLIFE but still payments haven't been processed. I was told there's a technical issue that still needs to be resolved.

FNBLIFE didn't bother to inform me of technical issue, I had to call numerous times to informed of this.

No one from FNBLIFE can inform me when my claims will be processed.

I'm so frustrated by this because my revolving loan says I'm in arrears and it's not my fault. Insurance was supposed to pay my RL on the 28th of November already.

My FNBLIFE cover policy failed on the 1st of December because my overdraft account was not paid by FNBLIFE. I was charged an unpaid fee unnecessarily. I want this unpaid fee reversed as it's not my fault FNBLIFE didn't pay my account on 30 November as per my claim.

FNBLIFE has been a headache for me since the beginning of my retrenchment claims. Every month I have to call FNBLIFE to ensure my claims are processed on time. I'm so tired of this.