FNBLife REFUSAL TO REPLY ON E MAILS

My name is Andries Coetzer a private client of FNB. This is a follow up of my bad experience with FNBLife.I submitted my claim via my Private banker to eliminate the poor response previously experiences. I have submitted a retrenchment claim on my current account. I have requested acknowledgement of my submission on 20,23 and 28th July 2020 with copies to the private banker and FNBLife. The premier banker refer me to the life insurance with a message that the case was closed. I want to place on record for my submission to the ombudsman for Banking services that the FNBLife department refuse to react to my requests for proof of submission.