FNBLIFE IS TRULY THE WORST...

FNBLife cancelled my policy due to funds not available, but this was due ******* activity on my chq account, which FNB refuses to investigate.

Anyway on the 17th January 2020, I received an email and an sms stating that my FNBLife policy was reinstated. I sent an email on the 18th January 2020 @6:55 AM and I requested the following: - 1. You sent me an sms (17/1/2020 @16:01) that reads that you are reinstating my policy and the email I am responding to says reinstating in the subject line, but opens with a line that says "Thank you for restarting your policy with us". Which is which and please explain why would you do that?;- 2. Please ccan you correct my address to 5D Nola Avenue, Buccleuch;- 3. My family and I are intending to travel to the USA at the end of April until beginning May 2020. But will confirm;- 4. Please change the debit order date from the 16th to the 15th. I am yet to review the old vs the new policy documents and will send an email to indicate, if I am happy with it. I did however notice the cover amount has changed... Regards

I then received sms messages, 2X on the 6th Jan 2020, 1X on the 9th Jan 2020, 2X on the 13th Jan 2020 and 1X on the 14th January requesting to commit to a date when they could debit my account. I responded on the 14th Jan 2020 with "YES March 15th, 2020"... see screenshots as proof.

But instead, my account was debited on the 31st January 2020 at 00:00. And when I called on the 31st January 2020 at 14:43 and reported this. I spoke to Samuel at 12:43 and asked him why my account was debited on January 31st and he claimed that FNBLife received an sms from me that the instructed them to... but that is an outright lie... see screenshot attached. Samuel was scheduled to call me but he never did.

My instruction/sms was sent on January 14th, 2020... which read "YES, March 15, 2020".

I also sent emails on the January 18th, 2020... following the sms and email reinstating my policy. I also sent email on the January 31st, February 5th and February 7th. But instead I received a sms that says that my account will be double debited on the February 29th, 2020.

What the hell is FNBLIFE doing?

Fix debit order dates for my FNBLife policy and reverse the ******* debit orders and charges on my chq ***.

DO NOT DEBIT MY ACCOUNT ON THE 29TH FEBRUARY 2020 BECAUSE YOU ARE NOT AUTHORISED TO DO SO.

Fix debit order dates for my FNBLife policy and reverse the ******* debit orders and charges on my chq ***. FNBLIFE is acting *******ly. FNB needs t