FNB...I AM HERE AGAIN...SAME THING.

Item: FNB (First National Bank)
Rating: 1
Author: Kagisho M

To whom it may concern.

I would like to first and foremost out-rightly state that this is mere question which is accompanied by a complaint.

Are we as customers compelled to use the self-service ATM option and be denied access to in-branch service solely on the basis of the amount we depositing?

This is the second time i am raising this matter and i once had the same experience in your Carlton Centre branch and i was informed such is inconsistent with your values and practices.

On the 30th of november 2018 i went to fnb south dale branch to make a deposit of R1950 (around 9:40am) , was in a rush and went inside the branch, stood there for like 15-20 minutes (estimation) and my turn came to be assisted. When i got to the till i was asked if my money had coins to which i said no and i was then "instructed" to rather use the ATM service to make a deposit because the money i was deposing was below the set parameters for in-branch service (exception could only be done for deposits that had coins). I then had to go outside and stand in a queue. The person who assisted me is Rankane and i am hereby seeking clarity as to why you imposing (fnb) impose your processes on us instead of allowing us to utilize services based on what is convenient for us. my ATM slip reflects time 10.03.. i dont want to elaborate more on this as i am of the view that this is sufficient to trigger a reply from you.

Regards Kagisho

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

05 Dec 2018, 09:29

Good Day,

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply05 Dec 2018, 09:29

Official

Good Day,

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Kagisho M's updateReviewer Update

07 Dec 2018, 16:44

I had a displeasure of speaking to somebody who called me around 13.37 from number ********** 780, today (7th of December 2018).. The person spent a considerable amount of time detailing processes and significance of self-service ( a subject which is not at the centre of my discontent), how could she miss this simple point? An operations manager apparently..Hayi. Anyway, here is my contestation AGAIN, we should not be forced to utilize self-service and this aspect should be sold as an alternative. I don’t care about its advantages at this point, my whole time was wasted and that is what I am challenging. This is what i want to accentuate, stop forcing clients to pay at the ATMS, sell it as alternative. You get a situation where there is a queue outside but inside it is empty but still you get sent outside, like it happened with me. You one annoying bank...err

Kagisho M's update07 Dec 2018, 16:44

Reviewer Update

Kagisho M's updateReviewer Update

13 Dec 2018, 08:35

I am still waiting for an engagements and a firm apology no dressed in linguistic cosmetics meant to "educate" me. I dont want that, yall just know how to infuriate a person.

Kagisho M's update13 Dec 2018, 08:35

Reviewer Update

I am still waiting for an engagements and a firm apology no dressed in linguistic cosmetics meant to "educate" me. I dont want that, yall just know how to infuriate a person.