FNB...How can we ***** you over?!

A few months ago I started becoming very unhappy with my bank and how they treated me, so having had a savings account that transacted quite a lot of money, and then doing some research, I decided to choose to switch over to FNB. HUGE MISTAKE!! within a week I have been told that i am a risk level 3 on their system and this was me looking to start with a new bank and new slate. The reasons I am this risk level and will not be changed are; 1. I was under debt review 10YEARS AGO!!! 2. I have a outstanding owing amount of 4k...now let me tell you why. I had an outstanding loan with FNB which i settled in 2019, the loan was settled through attorneys assigned to me by FNB, they offered me a settlment discount and i took it. FNB is now punishing me by keeping me in risk level 3 because I settled their loan with a discounted OFFERED to me by THEIR elected company.

I am livid, and so disappointed in myself for making this move amongst all banks, i choose this one and this is the treatment I'm getting within a week. The account is open already and i will be switching the debit orders that i had switched back to another bank. It's a pity because this bank is so misleading administratively but below the surface, absolute hypocrisy.