FNB...How can we inconvenience you?

Around 11:30, Thursday morning, 04/04/19, I needed to make a deposit at fnb, so I visited the fnb branch in Lenasia CBD. I was advised that a deposit receipt from the ATM would not suffice and needed to get one from the tellers inside, I stood in the queue and waited my turn patiently only to be met with utter rudeness and arrogance by the teller, she did not let me see her name tag and when I asked for the name all she said was Keke. Even though I was upset and dismayed she showed no care or empathy , as if whether or not it was going to be escalated was not an issue for her. I was then assisted by the relationship manager, however if this is the kind of customer care or corporate ethic or customer service fnb promotes, I suggest they change their motto from how can we help you to how can we inconvenience you!