FNB(HOW CAN WE HELP YOU?)WRONG SLOGAN

I have been a loyal customer for many years with FNB. i had loans with them and paid back on time ,i even have a credit card that is always paid on time. Recently my husband lost his job and all the bills fell on me. The loans that i currently have is in arrears but i have made arrangements to pay a minimum amount until i can afford the full payment again. i have tried to speak to FNB about my situation because they say (HOW CAN WE HELP YOU!!!) however i could not get any help. all i ask for from fnb is to consolidate my loans so that i can have 1 payment at a reduced rate. i even explained that they dont have to give me any money when consolidating. just put my loans in 1 payment. Then i got their attorneys Brooks and Luyt that are always harassing and calling my husbands number to speak to me. they call me 3-4 times a day and are completely rude and inconsiderate. When i tried to explain my situation to the consultant she told me that "when i took the loan it had nothing to do with my husband"(how damn inconsiderate.) FNB shouldent be using these ppl.