FNB...FSP or ********* Organisation?!

I recently visited the Slo Lounge at Johannesburg International before embarking on an overseas trip. I asked at the reception if FNB credit card holders were granted access. The lady rep**** that only FNB Premier Card holders are allowed access. Being a Premier Card holder I was told that I could gain entrance to the facility and was asked to provide my card (which I had assumed was for verification and CRM purposes).

I returned back to SA a few weeks later to find that my card had been charged an amount of R800 at the Slo Lounge (2 individual transactions for myself and my partner whom I had taken with to enjoy a quick drink and snack before our departure). I was never informed that there would be a R800 cover charge, nor would I ever consider paying such an amount for 4 drinks and a small plate of snacks!!! I was not at any point in time asked to enter my pin into a card swipe machine nor was I handed a transaction receipt for signature.

I have contacted FNB 3 times since then to log a complaint and ask for a refund into my account. How is it possible that an FSP is allowed to make ********** transactions on it's customers accounts without any repercussions? No one has even bothered to contact me from FNB to discuss this or to explain how this happened.

I would strongly advise anyone considering using FNB as their banking facility to consider otherwise and will be moving my banking back to Nedbank as a result.